- Level
- confirmed
- Worst impact
- Degraded
- Components
- Billing
- Down Index
- 23of 100
What to do
Check whether you use Twilio Billing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 15h 37m it lasted.
Anything that failed between 2026-03-18 14:57 UTC and 2026-03-19 06:34 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 7
- investigating
An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 2 hour or as soon as more information becomes available.
provider
- investigating
An account balance adjustment activity was performed by our team for inactive and old accounts, this resulted in charging some of our customer credit cards inadvertently. Our team is working on invalidating those transactions. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
Our engineers have identified the issue with the account balance and are working to deploy a fix. We expect to provide another update in 8 hours or as soon as more information becomes available.
provider
- monitoring
Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
provider
- monitoring
Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
provider
- monitoring
Our engineers have implemented a fix for the issue with the account balance and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
provider
- resolved
The account balance issue has been resolved.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-198c6f9533
Is Twilio still down?
No, this incident was resolved 2026-03-19 06:34 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
15h 37m, from 2026-03-18 14:57 UTC to 2026-03-19 06:34 UTC, by the times Twilio posted.
What was affected?
Twilio named Billing.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.