Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled)

What to do

• Check whether you use Twilio SendGrid Website. Check your stack

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• Confirm your retries, queues and scheduled jobs caught up after the 2h 4m it lasted.

  Anything that failed between 2026-09-24 16:22 UTC and 2026-09-24 18:26 UTC may need a replay.

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Updates from Twilio 3

1. identifiedSep 24, 2026, 4:22 PM UTC

   Starting at approximately 8:40am Pacific time on Sept 24th, our engineers have identified an issue causing HTTP 5xx errors during Link Branding creation with Auto SSL enabled and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.

   provider

2. monitoringSep 24, 2026, 6:02 PM UTC

   Our engineers have implemented a fix and are monitoring system performance. Link Branding creation with Auto SSL selected has recovered and functionality has improved. We will provide another update in 30 minutes or as soon as more information becomes available.

   provider

3. resolvedSep 24, 2026, 6:26 PM UTC

   Our engineers have monitored the fix and confirmed the issue with Link Branding (Auto SSL Enabled) has been resolved. All services are now operating normally at this time.

   provider

Corrections

None so far.

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