Twilio: AI Terms Page Presented When Using Twilio Conversations

What to do

Check whether you use Twilio Conversation Orchestrator, Conversation Intelligence, Conversation Intelligence (classic), Conversation Memory and 1 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 1h 42m it lasted.
Anything that failed between 2026-08-03 22:02 UTC and 2026-08-03 23:44 UTC may need a replay.
Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingAug 3, 2026, 10:02 PM UTC
Our monitoring systems have detected a potential issue with AI Terms page presented when using Twilio Conversations, even after accepted it previously. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
resolvedAug 3, 2026, 11:44 PM UTC
The issue with AI Terms page presented when using Twilio Conversations has been resolved and Conversations is operating normally at this time.
provider

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None so far.

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Is Twilio still down?

No, this incident was resolved 2026-08-03 23:44 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

1h 42m, from 2026-08-03 22:02 UTC to 2026-08-03 23:44 UTC, by the times Twilio posted.

What was affected?

Twilio named Conversation Orchestrator, Conversation Intelligence, Conversation Intelligence (classic), Conversation Memory and 1 more.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.