- Level
- confirmed
- Worst impact
- Degraded
- Components
- Conversations
- Down Index
- 20of 100
What to do
Check whether you use Twilio Conversations. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 23m it lasted.
Anything that failed between 2026-07-10 11:41 UTC and 2026-07-10 15:04 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
Our engineers have identified the issue where Conversations Classic Customers using WhatsApp may have experienced an inability to process Webhooks if certain Participants had onboarded to WhatsApp Usernames and their Webhook logic only had the ability to process Phone Numbers and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
Our engineers have deployed a fix for the Webhook Processing Issue for WhatsApp Conversations. We are continuing to monitor for system stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
We are no longer experiencing issues with webhook processing for WhatsApp Conversations. This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-1d725094ed
Is Twilio still down?
No, this incident was resolved 2026-07-10 15:04 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
3h 23m, from 2026-07-10 11:41 UTC to 2026-07-10 15:04 UTC, by the times Twilio posted.
What was affected?
Twilio named Conversations.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.