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Twilio

Flex Insights HR Delayed Gooddata loads

Degraded Lasted 2h 41m · started · Twilio's page

Level
confirmed
Worst impact
Degraded
Components
Flex Insights
Down Index
20of 100

What to do

  • Check whether you use Twilio Flex Insights. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 41m it lasted.

    Anything that failed between 2026-05-02 01:36 UTC and 2026-05-02 04:16 UTC may need a replay.
  • Subscribe to Twilio's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

  1. investigating

    Flex Insights HR is observing delayed data loads to Gooddata workspaces. The team is actively working with vendor Good data. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 1 hour or as soon as there is an update.

    provider

  2. investigating

    Flex Insights HR is still observing delayed data loads to Gooddata workspaces. The team is actively working with vendor Gooddata. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 2 hour or as soon as there is an update.

    provider

  3. resolved

    Flex Insights HR is now seeing a recovery regarding the delayed data loads to GoodData workspaces. Users should start seeing up-to-date information in the portal. The incident has now been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-271ea80430

Is Twilio still down?

No, this incident was resolved 2026-05-02 04:16 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

2h 41m, from 2026-05-02 01:36 UTC to 2026-05-02 04:16 UTC, by the times Twilio posted.

What was affected?

Twilio named Flex Insights.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.