- Level
- confirmed
- Worst impact
- Degraded
- Components
- Toll-Free Verification Portal
- Down Index
- 19of 100
What to do
Check whether you use Twilio Toll-Free Verification Portal. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 2m it lasted.
Anything that failed between 2026-07-08 00:48 UTC and 2026-07-08 02:50 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
Our monitoring systems have detected a potential issue with 'get' calls to the Zipwhip toll-free V2 API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
- investigating
We are investigating 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are continuing the investigation on 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. At this time Zipwhip customers may experience an error when executing a 'get' call to receive specific toll-free number information. The v1 endpoint is not impacted at this time. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint.We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 mins or as soon as more information becomes available.
provider
- resolved
We are no longer experiencing 403 errors returned at the Zipwhip Toll-Free Verification Portal API v2 Endpoint. This incident has been resolved.
provider
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Corrections
None so far.
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Questions about DWN-278ed479d0
Is Twilio still down?
No, this incident was resolved 2026-07-08 02:50 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
2h 2m, from 2026-07-08 00:48 UTC to 2026-07-08 02:50 UTC, by the times Twilio posted.
What was affected?
Twilio named Toll-Free Verification Portal.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.