SMS Delivery Failures between a subset of Twilio Short Codes and Long Codes and Multiple Networks in Brazil

What to do

• Check whether you use Twilio SMS, Latin America in latam. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 34m it lasted.

  Anything that failed between 2026-04-12 14:48 UTC and 2026-04-12 15:22 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

1. investigatingApr 12, 2026, 2:48 PM UTC

   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. monitoringApr 12, 2026, 3:21 PM UTC

   We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Long Codes and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

3. resolvedApr 12, 2026, 3:22 PM UTC

   The incident has been resolved and SMS delivery between a subset of Twilio Short Codes and Long Codes and affected networks in Brazil is operating normally.

   provider

Corrections

None so far.

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