High latency impacting sending outgoing messages for Programmable Messaging API

What to do

• Check whether you use Twilio Programmable Messaging API. Check your stack

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• Confirm your retries, queues and scheduled jobs caught up after the 3h 29m it lasted.

  Anything that failed between 2026-03-18 21:31 UTC and 2026-03-19 01:01 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

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Updates from Twilio 4

1. investigatingMar 18, 2026, 9:31 PM UTC

   Our monitoring systems have detected a potential issue with High latency impacting outgoing messages for msg-send. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. investigatingMar 18, 2026, 9:47 PM UTC

   We are experiencing High latency impacting sending outgoing messages for Programmable Messaging API. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

3. monitoringMar 18, 2026, 10:52 PM UTC

   The High latency issue on outgoing messages for Programmable Messaging API is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

   provider

4. resolvedMar 19, 2026, 1:01 AM UTC

   The High latency issue on outgoing messages for Programmable Messaging API has been resolved and service is operating normally at this time.

   provider

Corrections

None so far.

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