PayG (Pay-As-You-Go) Accounts Remaining Suspended After Payment

What to do

• Check whether you use Twilio Billing. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 42m it lasted.

  Anything that failed between 2026-03-13 16:04 UTC and 2026-03-13 18:46 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

1. investigatingMar 13, 2026, 4:04 PM UTC

   Some Twilio PayG (Pay-As-You-Go) accounts may be experiencing an issue where their account remains in a suspended state after increasing their account balance, or remain active when their balance falls below $0. Our engineers are aware of this and are actively investigating this incident. We will provide another update in 1 hour or as soon as we have additional information.

   provider

2. monitoringMar 13, 2026, 4:54 PM UTC

   Twilio PayG (Pay-As-You-Go) accounts should no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. Our team has implemented a fix and we are continuing to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

   provider

3. resolvedMar 13, 2026, 6:46 PM UTC

   Twilio PayG (Pay-As-You-Go) accounts are no longer be experiencing delays in account reactivations after payment, or delays in suspensions when their balance reaches $0. This incident is resolved.

   provider

Corrections

None so far.

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