Twilio: Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console

What to do

Check whether you use Twilio Other. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 44m it lasted.
Anything that failed between 2026-09-22 21:27 UTC and 2026-09-22 22:10 UTC may need a replay.
Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingSep 22, 2026, 8:27 PM UTC
We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
investigatingSep 22, 2026, 9:27 PM UTC
We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
monitoringSep 22, 2026, 9:41 PM UTC
We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
provider
resolvedSep 22, 2026, 10:10 PM UTC
We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Twilio still down?

No, this incident was resolved 2026-09-22 22:10 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

44m, from 2026-09-22 21:27 UTC to 2026-09-22 22:10 UTC, by the times Twilio posted.

What was affected?

Twilio named Other.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.