Elevated Microsoft 365 IP Blocks Causing Delivery Failures for Multiple Users

What to do

• Check whether you use Twilio API v3. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 23h it lasted.

  Anything that failed between 2026-08-15 14:16 UTC and 2026-08-17 13:30 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 2

1. monitoringAug 15, 2026, 2:16 PM UTC

   Beginning Aug 14 2026, ~21:45 UTC, we have observed an increase of 10-15% in blocks from Microsoft 365 impacting all Twilio Sendgrid IPs. We have confirmed with other industry contacts that they are observing similar behavior. The blocks are being observed at many domains hosted by Microsoft 365 and are not confined to a specific subset of recipient domains. Some users continue to see elevated blocks at Microsoft 365 domains. Microsoft has still not disclosed any outage with the service. The blocks are variation of the following: 550 5.7.511 Access denied, banned sender[x.x.x.x]. To request removal from this list please forward this message to delist@microsoft.com. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653. AS(1410) Users that are still experiencing these rejections should submit a delisting request per the instructions provided in the bounce message by sending an email with a copy of the error message, and the blocked IP address, to "delist@microsoft.com". Delisting requests can also be made via the Office 365 Anti-Spam IP Delist Portal at https://sender.office.com/ Additionally, we have observed an increase in blocks at Microsoft Outlook Consumer ("OLC") domains (e.g. 'hotmail.com', 'outlook.com'), which is a separate service from Microsoft 365, with syntax similar to the following: 550 5.7.1 Unfortunately, messages from [x.x.x.x] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors. Users experiencing these blocks should submit a delisting request to Microsoft here: https://olcsupport.office.com/ We have reached out to Microsoft to request an update on the status and we are still awaiting for a response. Until that time, we advise users to continue to escalate directly to Microsoft and request remediation.

   provider

2. resolvedAug 17, 2026, 1:30 PM UTC

   The incident is resolved as block rates at Microsoft 365 have returned to normal levels. Users that continue to see elevated blocks at Microsoft 365 can submit delisting requests to Microsoft by sending an email with a copy of the error message, and the blocked IP address, to "delist@microsoft.com". Delisting requests can also be made via the Office 365 Anti-Spam IP Delist Portal at https://sender.office.com/ Users that are experiencing blocks at Microsoft Outlook Consumer domains can open a remediation request at http://olcsupport.office.com/

   provider

Corrections

None so far.

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