Twilio: Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States

What to do

Check whether you use Twilio Voice, North America in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 16h 51m it lasted.
Anything that failed between 2026-11-03 02:17 UTC and 2026-11-03 19:08 UTC may need a replay.
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investigatingNov 3, 2026, 2:17 AM UTC
Twilio customers may be experiencing voice call audio delays and high packet loss. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
monitoringNov 3, 2026, 3:02 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
monitoringNov 3, 2026, 5:02 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
provider
monitoringNov 3, 2026, 9:08 AM UTC
We have observed a recovery in voice calls from network subscribers to Twilio Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
provider
monitoringNov 3, 2026, 5:15 PM UTC
We have observed a recovery in voice calls when using Media Streams and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
provider
resolvedNov 3, 2026, 7:08 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.
provider

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None so far.

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Is Twilio still down?

No, this incident was resolved 2026-11-03 19:08 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

16h 51m, from 2026-11-03 02:17 UTC to 2026-11-03 19:08 UTC, by the times Twilio posted.

What was affected?

Twilio named Voice, North America in us.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.