- Level
- confirmed
- Worst impact
- Degraded
- Components
- Verify Silent Network Auth, Lookup SIM Swap
- Regions
- us
What to do
Check whether you use Twilio Verify Silent Network Auth, Lookup SIM Swap in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 42m it lasted.
Anything that failed between 2026-04-13 18:38 UTC and 2026-04-14 00:20 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- investigating
Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing User Authentication Identity API errors for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing User Authentication Identity SNA failures for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in User Authentication Identity for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and User Authentication Identity for T-Mobile in the United States is operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-302cf2c59e
Is Twilio still down?
No, this incident was resolved 2026-04-14 00:20 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
5h 42m, from 2026-04-13 18:38 UTC to 2026-04-14 00:20 UTC, by the times Twilio posted.
What was affected?
Twilio named Verify Silent Network Auth, Lookup SIM Swap in us.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.