Text to Speech Messages Could Be Dropped

What to do

• Check whether you use Twilio Text-to-Speech US1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 16m it lasted.

  Anything that failed between 2026-05-18 15:56 UTC and 2026-05-18 17:12 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingMay 18, 2026, 3:56 PM UTC

   Our monitoring systems have detected a potential issue with a small percentage of text to speech messages could be dropped. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. identifiedMay 18, 2026, 4:29 PM UTC

   We're seeing failures on text-to-speech, using Google Standard model are intermittently failing. We expect to provide another update in 1 hours or as soon as more information becomes available.

   provider

3. monitoringMay 18, 2026, 4:41 PM UTC

   Text-to-speech using Google Standard model are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedMay 18, 2026, 5:12 PM UTC

   Text-to-speech, using Google Standard model has been resolved and is operating normally at this time.

   provider

Corrections

None so far.

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