SMS Delivery Delays from Twilio to Claro Colombia

What to do

• Check whether you use Twilio SMS, Latin America. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 34m it lasted.

  Anything that failed between 2026-03-10 05:22 UTC and 2026-03-10 09:56 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingMar 10, 2026, 5:22 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingMar 10, 2026, 6:19 AM UTC

   Twilio customers are still continue to experience SMS delivery delays from Twilio to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

3. monitoringMar 10, 2026, 8:11 AM UTC

   We are observing recovery in SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

4. resolvedMar 10, 2026, 9:56 AM UTC

   We are no longer experiencing SMS delivery delays when sending messages from Twilio to Claro network subscribers in Colombia. This incident has been resolved.

   provider

Corrections

None so far.

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