Twilio Accounts may not be able to Connect to Dialogflow VirtualAgent for Voice

What to do

• Check whether you use Twilio Dialogflow US1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 50m it lasted.

  Anything that failed between 2026-05-25 01:30 UTC and 2026-05-25 06:21 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingMay 25, 2026, 1:30 AM UTC

   Our engineers have identified an issue with elevated latency conversing with Dialogflow CX agents via and are currently investigating. We expect to provide another update in 1h or as soon as more information becomes available.

   provider

2. investigatingMay 25, 2026, 2:30 AM UTC

   We are continuing to experience latency conversing with voice Dialogflow CX agents via . Our engineers are still investigating the issue with our partner. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

3. investigatingMay 25, 2026, 4:21 AM UTC

   We are observing recovery and improvement in latency when conversing with Dialogflow CX agents via . We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

4. resolvedMay 25, 2026, 6:21 AM UTC

   We are no longer experiencing latency when conversing with Dialogflow CX agents via . This incident has been resolved.

   provider

Corrections

None so far.

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