- Level
- confirmed
- Worst impact
- Degraded
- Components
- Customer Support Center
- Down Index
- 22of 100
What to do
Check whether you use Twilio Customer Support Center. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 30m it lasted.
Anything that failed between 2026-03-09 22:54 UTC and 2026-03-10 05:24 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 10
- investigating
Our monitoring systems have detected a potential issue with AI chatbots in the Twilio and SendGrid Help Centers. Our engineers have been alerted and are investigating. We will provide an update when we have more details
provider
- investigating
Twilio and SendGrid customers may be experiencing issues interacting with AI chatbots in our Help Centers. Customers may not be able to speak with AI Chatbot in Twilio Help Center and SendGrid Help Center. Some customers may not be able to contact Twilio Support. Our engineers have been alerted and are investigating the root cause. We expect to provide another update in 15 minutes or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 30 minutes or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate reports of Twilio and SendGrid customers experiencing issues with AI chatbots and contacting support. Our engineers are actively working to identify the root cause. We expect to provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
We have identified the issue and currently Twilio and SendGrid customers are experiencing elevated latency of ~1 minute to 2.5 minutes in responses with AI chatbots and contacting support. Our engineers are actively working to deploy the fix. We expect to provide another update in 1 hour or as soon as more information becomes available
provider
- identified
AI chatbots in the Twilio and SendGrid Help Centers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
AI chatbots in the Twilio and SendGrid Help Centers are now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
provider
- resolved
Latency in responses with AI chatbots and contacting support has been resolved and AI chatbots in the Twilio and SendGrid Help Centers is operating normally at this time
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-43835c51f6
Is Twilio still down?
No, this incident was resolved 2026-03-10 05:24 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
6h 30m, from 2026-03-09 22:54 UTC to 2026-03-10 05:24 UTC, by the times Twilio posted.
What was affected?
Twilio named Customer Support Center.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.