User Authentication Identity API Errors in Canada

What to do

• Check whether you use Twilio Lookup Identity Match, Lookup SIM Swap in ca. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 43m it lasted.

  Anything that failed between 2026-03-21 07:16 UTC and 2026-03-21 11:59 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingMar 21, 2026, 7:16 AM UTC

   Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. monitoringMar 21, 2026, 8:19 AM UTC

   We have started seeing recovery for User Authentication Identity API errors in Canada.. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

   provider

3. monitoringMar 21, 2026, 10:18 AM UTC

   We continue to see recovery for User Authentication Identity API errors in Canada. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

   provider

4. resolvedMar 21, 2026, 11:59 AM UTC

   We are no longer experiencing User Authentication Identity API errors in Canada. This incident has been resolved.

   provider

Corrections

None so far.

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