TwiML Bins – Service Failures

What to do

• Check whether you use Twilio TwiML Bins. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 3m it lasted.

  Anything that failed between 2026-09-11 13:39 UTC and 2026-09-11 15:42 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 7

1. investigatingSep 11, 2026, 1:39 PM UTC

   Beginning from 12:52 UTC and 13:54 UTC. Engineers began investigating issues regarding TwiML Bins. During this service disruption, customers may have experienced failures fetching TwiML for voice or messaging requests.

   provider

2. monitoringSep 11, 2026, 2:31 PM UTC

   A fix has been applied, and systems are recovering. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

3. monitoringSep 11, 2026, 2:32 PM UTC

   We are continuing to monitor for any further issues.

   provider

4. monitoringSep 11, 2026, 2:49 PM UTC

   We are continuing to monitor for any further issues.

   provider

5. monitoringSep 11, 2026, 2:53 PM UTC

   Our engineers are continuning to monitor systems for recovery. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

6. monitoringSep 11, 2026, 3:03 PM UTC

   Our engineer have applied the fix and we will provide an update in 30 minutes or as soon as more information becomes available.

   provider

7. resolvedSep 11, 2026, 3:42 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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