- Level
- confirmed
- Worst impact
- Degraded
- Components
- Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap, Legacy Identity MatchAndAttributes
- Regions
- ca
What to do
Check whether you use Twilio Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap and 1 more in ca. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 9h 5m it lasted.
Anything that failed between 2026-03-25 02:16 UTC and 2026-03-25 11:21 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- investigating
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing User Authentication Identity API errors in Canada. Our team has identified the cause and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- investigating
We are continuing our investigation and have discovered that the Lookup API is also affected by this issue.
provider
- monitoring
We have observed a recovery in User Authentication Identity in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
The issue affecting User Authentication Identity in Canada has been resolved, and the service is operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-48e1d28e28
Is Twilio still down?
No, this incident was resolved 2026-03-25 11:21 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
9h 5m, from 2026-03-25 02:16 UTC to 2026-03-25 11:21 UTC, by the times Twilio posted.
What was affected?
Twilio named Verify Silent Network Auth, Lookup Identity Match, Lookup Line Type Intelligence [Twilio API], Lookup SIM Swap and 1 more in ca.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.