Twilio: Flex Insights – Playback Failing for External Recordings

What to do

Check whether you use Twilio Flex Insights. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 49m it lasted.
Anything that failed between 2026-03-30 13:47 UTC and 2026-03-30 14:36 UTC may need a replay.
Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

identifiedMar 30, 2026, 1:47 PM UTC
Our engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
monitoringMar 30, 2026, 2:04 PM UTC
Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
provider
resolvedMar 30, 2026, 2:36 PM UTC
Issue with Flex Insights - Playback failing for external recordings has been resolved and Flex is operating normally at this time.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

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Is Twilio still down?

No, this incident was resolved 2026-03-30 14:36 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

49m, from 2026-03-30 13:47 UTC to 2026-03-30 14:36 UTC, by the times Twilio posted.

What was affected?

Twilio named Flex Insights.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.