Firebase Outage Impacting Notification Delivery for Twilio Customers

What to do

• Check whether you use Twilio Authy 2FA, Client Mobile US1, Notify, Conversations. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 43m it lasted.

  Anything that failed between 2026-09-01 11:23 UTC and 2026-09-01 13:06 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 5

1. investigatingSep 1, 2026, 11:23 AM UTC

   We are currently experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour or as more information becomes available.

   provider

2. investigatingSep 1, 2026, 11:41 AM UTC

   We are still experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour or as more information becomes available.

   provider

3. monitoringSep 1, 2026, 12:08 PM UTC

   We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.

   provider

4. monitoringSep 1, 2026, 12:38 PM UTC

   We have still seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include: Twilio Voice Twilio Conversations Twilio Notify Authy This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in another 30 minutes or as more information becomes available.

   provider

5. resolvedSep 1, 2026, 1:06 PM UTC

   This incident has been resolved and the active Firebase outage that was impacting notification delivery for some Twilio customers is operating normally.

   provider

Corrections

None so far.

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