Delays with Inbound and Outbound Message Delivery for RCS and WhatsApp

What to do

• Check whether you use Twilio WhatsApp Messaging, RCS Messaging. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 39m it lasted.

  Anything that failed between 2026-07-31 15:35 UTC and 2026-07-31 17:14 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingJul 31, 2026, 3:35 PM UTC

   We are currently experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingJul 31, 2026, 4:35 PM UTC

   We are still seeing delays with inbound and outbound message delivery for RCS and WhatsApp. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

3. monitoringJul 31, 2026, 4:44 PM UTC

   We are observing recovery in delays with inbound and outbound message delivery for RCS and WhatsApp. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedJul 31, 2026, 5:14 PM UTC

   We are no longer experiencing delays with inbound and outbound message delivery for RCS and WhatsApp. This incident has been resolved.

   provider

Corrections

None so far.

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