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Twilio

Messaging Webhook Delays in US1

Degraded Lasted 52m · started · Twilio's page

Level
confirmed
Worst impact
Degraded
Components
Other

What to do

  • Check whether you use Twilio Other. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 52m it lasted.

    Anything that failed between 2026-09-22 19:23 UTC and 2026-09-22 20:14 UTC may need a replay.
  • Subscribe to Twilio's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

  1. investigating

    We are investigating an issue with Messaging webhooks. Users may experience delays of up to 10 minutes receiving message status webhooks. We will provide another update in 1 hour or as soon as more information becomes available.

    provider

  2. monitoring

    We have resolved the issue causing delayed Messaging webhooks for message status updates. Delivery status callbacks are processing as expected. We are continuing to monitor.

    provider

  3. resolved

    Messaging webhooks have returned to normal processing times in US1.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-5538084f9b

Is Twilio still down?

No, this incident was resolved 2026-09-22 20:14 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

52m, from 2026-09-22 19:23 UTC to 2026-09-22 20:14 UTC, by the times Twilio posted.

What was affected?

Twilio named Other.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.