- Level
- confirmed
- Worst impact
- Degraded
- Components
- WhatsApp Messaging
- Down Index
- 21of 100
What to do
Check whether you use Twilio WhatsApp Messaging. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 45m it lasted.
Anything that failed between 2026-03-09 17:10 UTC and 2026-03-09 22:55 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- investigating
We are currently investigating an issue where our pricing event processing service is not handling messages as expected. As a result, some customers may notice missing billing information in their logs and pricing callbacks not being triggered. Our engineering teams are actively working to identify the root cause and restore normal processing as quickly as possible. We will provide an update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
Our pricing event processing service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
The pricing event processing service issues have been resolved and the services are operating normally at this time. We will continue to monitor for system stability.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-55e8649766
Is Twilio still down?
No, this incident was resolved 2026-03-09 22:55 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
5h 45m, from 2026-03-09 17:10 UTC to 2026-03-09 22:55 UTC, by the times Twilio posted.
What was affected?
Twilio named WhatsApp Messaging.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.