- Level
- confirmed
- Worst impact
- Degraded
- Components
- Voice Insights IE1
- Down Index
- 19of 100
What to do
Check whether you use Twilio Voice Insights IE1. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 45m it lasted.
Anything that failed between 2026-09-11 17:02 UTC and 2026-09-11 18:48 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 3
- investigating
Our engineers are currently investigating an issue regarding voice insights. Twilio customers affected are temporarily unable to access the Voice Insights Console Dashboard in IE1. There is no impact to Voice Insights Console Dashboard in the US1 and AU1 regions.
provider
- monitoring
Our engineers have implemented a fix and are continuning to monitor systems for recovery. We will provide another update in 1 hour.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-56b90e2441
Is Twilio still down?
No, this incident was resolved 2026-09-11 18:48 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
1h 45m, from 2026-09-11 17:02 UTC to 2026-09-11 18:48 UTC, by the times Twilio posted.
What was affected?
Twilio named Voice Insights IE1.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.