Errors With Flex Agent Copilot

What to do

• Check whether you use Twilio Flex Agent Desktop. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 38m it lasted.

  Anything that failed between 2026-05-27 17:40 UTC and 2026-05-27 20:18 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

1. identifiedMay 27, 2026, 5:40 PM UTC

   Our engineers have identified the issue where we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

2. monitoringMay 27, 2026, 6:44 PM UTC

   Errors in Flex Agent Copilot generating Conversation Wrap Up Notes is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

   provider

3. resolvedMay 27, 2026, 8:18 PM UTC

   Our engineers have monitored the fix and confirmed the issue with Errors in Flex Agent Copilot generating Conversation Wrap Up Notes has been resolved. All services are now operating normally at this time.

   provider

Corrections

None so far.

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