Conversations Classic Failure

What to do

• Check whether you use Twilio Conversation Intelligence (classic). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 32m it lasted.

  Anything that failed between 2026-07-24 16:48 UTC and 2026-07-24 20:20 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingJul 24, 2026, 4:48 PM UTC

   We are experiencing an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingJul 24, 2026, 5:45 PM UTC

   We continue to experience an issue where customers are unable to create configurations in Twilio Conversations Classic. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

   provider

3. monitoringJul 24, 2026, 6:25 PM UTC

   We are observing recovery in creating configurations in Twilio Conversations Classic. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

   provider

4. resolvedJul 24, 2026, 8:20 PM UTC

   The issue with being unable to create configurations has been resolved and Twilio Conversations Classic is operating normally at this time.

   provider

Corrections

None so far.

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