- Level
- confirmed
- Worst impact
- Degraded
- Components
- PSTN US1, Group Rooms, PSTN AU1, PSTN IE1, SIP Interface US1, SIP Interface AU1, SIP Interface IE1, Client Web US1, Client Web AU1, Client Web IE1, Client Mobile US1, Client Mobile AU1, Client Mobile IE1, Conference US1, Conference AU1, Conference IE1
What to do
Check whether you use Twilio PSTN US1, Group Rooms, PSTN AU1, PSTN IE1 and 12 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 8h 21m it lasted.
Anything that failed between 2026-05-09 04:00 UTC and 2026-05-09 12:21 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- investigating
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- monitoring
The incident affecting cross region connectivity are now operating normally. Customers are no longer experiencing degradation of calls, video calls or dropped Webhooks traversing between regions. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
The incident affecting cross region connectivity has now been resolved. Customers will no longer experience degradation of calls, video calls or dropped Webhooks traversing between regions.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-60e17ed95b
Is Twilio still down?
No, this incident was resolved 2026-05-09 12:21 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
8h 21m, from 2026-05-09 04:00 UTC to 2026-05-09 12:21 UTC, by the times Twilio posted.
What was affected?
Twilio named PSTN US1, Group Rooms, PSTN AU1, PSTN IE1 and 12 more.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.