Intermittent Issues with API Recording Downloads

What to do

• Check whether you use Twilio Recording US1. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 15m it lasted.

  Anything that failed between 2026-04-23 17:31 UTC and 2026-04-23 21:46 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingApr 23, 2026, 5:31 PM UTC

   We are investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingApr 23, 2026, 6:31 PM UTC

   We are still investigating reports of recording downloads via API intermittently ending prematurely. We expect to provide another update in 2 hours or as soon as more information becomes available.

   provider

3. monitoringApr 23, 2026, 7:37 PM UTC

   Reports of recording downloads via API intermittently ending prematurely have been addressed and should no longer be observed. We will continue to monitor for 2 hours before providing another update.

   provider

4. resolvedApr 23, 2026, 9:46 PM UTC

   Recording downloads via API intermittently ending prematurely have been addressed and are no longer being observed. This incident is now resolved.

   provider

Corrections

None so far.

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