Delays in Transcription being available

What to do

• Check whether you use Twilio Conversation Intelligence (classic). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 25m it lasted.

  Anything that failed between 2026-07-28 15:20 UTC and 2026-07-28 18:45 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingJul 28, 2026, 3:20 PM UTC

   Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingJul 28, 2026, 4:24 PM UTC

   Due to an issue with transcription processing, customers might see delays in their transcriptions being available. (including the webhooks not firing) Our Engineers are investigating this issue, and once services are correctly restored transcriptions will be generated and webhooks triggered. We will provide an update in 2 hours or as soon as more information becomes available.

   provider

3. monitoringJul 28, 2026, 4:36 PM UTC

   Customers should see improvements with the ongoing issue with transcription processing. We will monitor for 2 hours and will provide information as soon as needed.

   provider

4. resolvedJul 28, 2026, 6:45 PM UTC

   This issue has been resolved.

   provider

Corrections

None so far.

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