Twilio: Flex AI Copilot Wrap-up notes and topics classification requests timing out - OpenAI Timeouts

What to do

Check whether you use Twilio Flex Insights. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 4h 30m it lasted.
Anything that failed between 2026-07-14 15:53 UTC and 2026-07-14 20:23 UTC may need a replay.
Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingJul 14, 2026, 3:53 PM UTC
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
investigatingJul 14, 2026, 3:57 PM UTC
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 1 hour or as soon as more information is available.
provider
investigatingJul 14, 2026, 4:57 PM UTC
Flex customers who are using Agent Copilot for Wrap-up notes might see delayed note generation or failure to generate ai-notes and topics classification. We will provide an update in 2 hours or as soon as more information is available.
provider
monitoringJul 14, 2026, 6:37 PM UTC
We see recovery in Flex Agent Copilot for Wrap-up notes. We'll provide an update in 2 hours or as soon as more information becomes available.
provider
resolvedJul 14, 2026, 8:23 PM UTC
Our engineers have monitored the fix and confirmed the issue with Flex Agent Copilot for Wrap-up notes has been resolved. All services are now operating normally at this time.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Twilio still down?

No, this incident was resolved 2026-07-14 20:23 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

4h 30m, from 2026-07-14 15:53 UTC to 2026-07-14 20:23 UTC, by the times Twilio posted.

What was affected?

Twilio named Flex Insights.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.