Video Room Settings Not Loading

What to do

• Check whether you use Twilio Group Rooms. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 28m it lasted.

  Anything that failed between 2026-09-15 15:38 UTC and 2026-09-15 17:06 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingSep 15, 2026, 3:38 PM UTC

   We are currently investigating an issue where the Video Room Settings page is failing to load for users within the Console. Our engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingSep 15, 2026, 4:38 PM UTC

   We have identified the cause of the loading issue on the Video Room Settings page in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more information becomes available.

   provider

3. monitoringSep 15, 2026, 4:40 PM UTC

   A fix has been deployed and we are currently monitoring the results. Users should now be able to load the Video Room Settings page in Console normally. We'll monitor this for 30 minutes.

   provider

4. resolvedSep 15, 2026, 5:06 PM UTC

   Users should now be able to load the Video Room Settings page in Console normally. Incident resolved.

   provider

Corrections

None so far.

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