Issues Viewing Messaging Insights

What to do

• Check whether you use Twilio Messaging Insights. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 42m it lasted.

  Anything that failed between 2026-04-16 18:26 UTC and 2026-04-16 19:08 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingApr 16, 2026, 6:26 PM UTC

   Our monitoring systems have detected a potential issue with Messaging Insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. identifiedApr 16, 2026, 6:31 PM UTC

   Customers may be experiencing issues viewing Messaging Insights in the Console. Our engineering team has implemented a fix. We will provide another update in 30 minutes.

   provider

3. monitoringApr 16, 2026, 6:38 PM UTC

   Messaging Insights in the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedApr 16, 2026, 7:08 PM UTC

   The Messaging Insights issue has been resolved and the service is operating normally at this time.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.