- Level
- confirmed
- Worst impact
- Degraded
- Components
- Voice, Latin America
- Regions
- latam
What to do
Check whether you use Twilio Voice, Latin America in latam. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2d 8h it lasted.
Anything that failed between 2026-08-25 13:20 UTC and 2026-08-27 21:52 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 11
- investigating
Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing voice call failures, post dial delay, and silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Brazil and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on affected networks in Brazil are operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-73061fb37e
Is Twilio still down?
No, this incident was resolved 2026-08-27 21:52 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
2d 8h, from 2026-08-25 13:20 UTC to 2026-08-27 21:52 UTC, by the times Twilio posted.
What was affected?
Twilio named Voice, Latin America in latam.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.