- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMPP
What to do
Check whether you use Twilio SMPP. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 7m it lasted.
Anything that failed between 2026-03-27 08:58 UTC and 2026-03-27 12:05 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
Our monitoring systems have detected a potential issue with Programmable Messaging. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
- investigating
We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are investigating reports of intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue is currently impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in the intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This issue was impacting a subset of customers utilizing SMPP for messaging traffic through this specific gateway. We are now monitoring service stability to ensure a full recovery and will provide another update in 30 minutes or as soon as more information becomes available.
provider
- resolved
We are no longer experiencing intermittent TCP connectivity issues affecting inbound and outbound SMPP connections within our IE1 region. This incident has been resolved and service is operating normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-74abe4d40a
Is Twilio still down?
No, this incident was resolved 2026-03-27 12:05 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
3h 7m, from 2026-03-27 08:58 UTC to 2026-03-27 12:05 UTC, by the times Twilio posted.
What was affected?
Twilio named SMPP.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.