- Level
- confirmed
- Worst impact
- Degraded
- Components
- Billing
- Down Index
- 23of 100
What to do
Check whether you use Twilio Billing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 8h it lasted.
Anything that failed between 2026-11-02 16:37 UTC and 2026-11-04 01:26 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 8
- investigating
Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.
provider
- investigating
Our engineering team is still actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next hour, or sooner if additional information becomes available.
provider
- investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
provider
- investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
provider
- investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
provider
- investigating
Our engineering team is still actively investigating the issue. We will provide another update within the next hour, or sooner if additional information becomes available.
provider
- investigating
Our engineering team is still actively investigating the issue. The next update will be shared as soon as more information becomes available.
provider
- resolved
The issue causing incorrect balances to be reflected on customer accounts has been resolved and it is operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7578c21bb5
Is Twilio still down?
No, this incident was resolved 2026-11-04 01:26 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
1d 8h, from 2026-11-02 16:37 UTC to 2026-11-04 01:26 UTC, by the times Twilio posted.
What was affected?
Twilio named Billing.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.