- Level
- confirmed
- Worst impact
- Degraded
- Components
- Flex Agent Desktop
- Down Index
- 20of 100
What to do
Check whether you use Twilio Flex Agent Desktop. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 42m it lasted.
Anything that failed between 2026-04-10 14:54 UTC and 2026-04-10 18:36 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
Our monitoring systems have detected a potential issue with Flex AI Copilot Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
- investigating
We are currently investigating an issue where approximately 30% of wrap-up notes generation requests are failing in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. Our engineering team is actively working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
provider
- identified
Our engineers have identified the issue causing approximately 30% of wrap-up notes generation requests to fail in the Agent Copilot UI within Flex. This may prevent some users from creating notes using the AI Summarization feature. We are working to deploy a fix and expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- monitoring
The Agent Copilot UI within Flex is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
The issue creating notes using the AI Summarization feature has been resolved and the Agent Copilot UI within Flex is operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7ba3f40c8d
Is Twilio still down?
No, this incident was resolved 2026-04-10 18:36 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
3h 42m, from 2026-04-10 14:54 UTC to 2026-04-10 18:36 UTC, by the times Twilio posted.
What was affected?
Twilio named Flex Agent Desktop.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.