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Twilio

MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States

Degraded Lasted 1d · started · Twilio's page

Level
confirmed
Worst impact
Degraded
Components
MMS Long Code, North America, MMS Long Code, North America
Regions
us

What to do

  • Check whether you use Twilio MMS Long Code, North America, MMS Long Code, North America in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d it lasted.

    Anything that failed between 2026-10-26 20:29 UTC and 2026-10-27 21:08 UTC may need a replay.
  • Subscribe to Twilio's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 10

  1. investigating

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

    provider

  2. identified

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

    provider

  3. identified

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

    provider

  4. identified

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

    provider

  5. identified

    Twilio customers may be experiencing MMS delivery delays and failures from a subset of Twilio Long Codes to Cellcom network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

    provider

  6. monitoring

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

    provider

  7. monitoring

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

    provider

  8. monitoring

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

    provider

  9. monitoring

    We have observed a recovery in MMS delivery from Twilio Long Codes to Cellcom network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

    provider

  10. resolved

    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States is operating normally.

    provider

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Corrections

None so far.

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Questions about DWN-7dbbc39864

Is Twilio still down?

No, this incident was resolved 2026-10-27 21:08 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

1d, from 2026-10-26 20:29 UTC to 2026-10-27 21:08 UTC, by the times Twilio posted.

What was affected?

Twilio named MMS Long Code, North America, MMS Long Code, North America in us.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.