- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS, Latin America
What to do
Check whether you use Twilio SMS, Latin America. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 21h it lasted.
Anything that failed between 2026-07-24 23:13 UTC and 2026-07-26 20:59 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 10
- investigating
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Claro network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed a recovery in SMS delivery receipts from Twilio to Claro network subscribers in Guatemala and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and SMS delivery receipts from Twilio to Claro network subscribers in Guatemala are operating normally.
provider
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Corrections
None so far.
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Questions about DWN-8428f022ef
Is Twilio still down?
No, this incident was resolved 2026-07-26 20:59 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
1d 21h, from 2026-07-24 23:13 UTC to 2026-07-26 20:59 UTC, by the times Twilio posted.
What was affected?
Twilio named SMS, Latin America.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.