- Level
- confirmed
- Worst impact
- Degraded
- Components
- Verify Silent Network Auth
- Down Index
- 23of 100
Summary
Twilio says Silent Network Authentication (SNA) API transactions on Indosat in Indonesia experienced verification failures, with transactions possibly failing over to SMS OTP. The provider says the incident is resolved and SNA API transactions on Indosat Indonesia are operating normally as of 2026-11-06.
Written by anthropic/claude-haiku-5.5 from Twilio's own updates.
What to do
Check whether you use Twilio Verify Silent Network Auth. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 8d 19h it lasted.
Anything that failed between 2026-10-28 12:14 UTC and 2026-11-06 08:09 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 21
- investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- investigating
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
provider
- identified
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
provider
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
provider
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
provider
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
provider
- monitoring
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Indosat Indonesia are operating normally
provider
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Corrections
None so far.
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Questions about DWN-8640d16e2d
Is Twilio still down?
No, this incident was resolved 2026-11-06 08:09 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
8d 19h, from 2026-10-28 12:14 UTC to 2026-11-06 08:09 UTC, by the times Twilio posted.
What was affected?
Twilio named Verify Silent Network Auth.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.