Azure Marketplace SendGrid Customers Experiencing Account Management Issues

What to do

• Check whether you use Twilio SendGrid Partners. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 50m it lasted.

  Anything that failed between 2026-10-24 22:04 UTC and 2026-10-24 22:54 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 3

1. investigatingOct 24, 2026, 10:04 PM UTC

   Our engineering team is investigating issues impacting SendGrid users on Azure Marketplace: - unable to complete setup (fails with error 502) - single sign-in step fails (fails with error 403) - unable to complete plan changes such as: upgrades, downgrades, cancellations We will provide another update in 1 hour, or as soon as more information becomes available.

   provider

2. monitoringOct 24, 2026, 10:24 PM UTC

   Our engineering team has identified the cause, determined customer impact began at 2026-10-24 09:36 AM PDT, and has mitigated the issue. We are monitoring to confirm that SendGrid users on Azure Marketplace are no longer experiencing account management issues, and will provide another update in 30 minutes.

   provider

3. resolvedOct 24, 2026, 10:54 PM UTC

   SendGrid users on Azure Marketplace are no longer experiencing account management issues. This incident has been resolved.

   provider

Corrections

None so far.

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