Users cannot select plans in the account onboarding flow

What to do

• Check whether you use Twilio Other. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 57m it lasted.

  Anything that failed between 2026-07-14 17:40 UTC and 2026-07-14 19:37 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

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Updates from Twilio 5

1. investigatingJul 14, 2026, 5:40 PM UTC

   Our monitoring systems have detected a potential issue with Upgrade. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. investigatingJul 14, 2026, 5:45 PM UTC

   In the Onboarding plan-selection screen clicking a card doesn't select the chosen card. The radio dot flashes and defaults to the default value. We will provide an update in 1 hour or as soon as more information becomes available.

   provider

3. identifiedJul 14, 2026, 6:04 PM UTC

   The issue has been identified and a fix is being implemented. We will provide an update in 1 hour or as soon as more information becomes available.

   provider

4. monitoringJul 14, 2026, 7:00 PM UTC

   The issue has been identified and a fix has been implemented. We will keep monitoring for 30 minutes.

   provider

5. resolvedJul 14, 2026, 7:37 PM UTC

   Our engineers have monitored the fix and confirmed the issue with the onboarding plan-selection has been resolved. All services are now operating normally at this time.

   provider

Corrections

None so far.

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