Delays with Phone Number Registration to A2P 10DLC

What to do

• Check whether you use Twilio Trust Hub, PHONE NUMBERS. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 39m it lasted.

  Anything that failed between 2026-09-18 19:21 UTC and 2026-09-19 00:00 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 7

1. investigatingSep 18, 2026, 7:21 PM UTC

   Our monitoring systems have detected a potential issue with delays with phone number provisioning. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

   provider

2. investigatingSep 18, 2026, 7:31 PM UTC

   We are aware of an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. Our team is actively investigating and we will provide another update in 1 hour or as soon as more information becomes available.

   provider

3. investigatingSep 18, 2026, 8:01 PM UTC

   We are investigating an issue affecting phone number registration to A2P 10DLC campaigns. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

4. identifiedSep 18, 2026, 9:01 PM UTC

   Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and are working with our carrier partners to deploy a fix. At this time customers may experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

5. identifiedSep 18, 2026, 10:02 PM UTC

   Our engineers have identified the issue impacting phone number registration to A2P 10DLC campaigns, and we have deployed a fix. At this time we are seeing recovery, but customers may still experience delays in adding, deleting, or updating number registration to A2P 10DLC campaigns. We recommend customers to not move North American phone numbers between Messaging Services. A remove or an add of a phone number would distrust the traffic on that number. This does not impact North American Toll Free numbers. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

6. monitoringSep 18, 2026, 11:00 PM UTC

   Phone number registration to A2P 10DLC campaigns is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.

   provider

7. resolvedSep 19, 2026, 12:00 AM UTC

   The delays have been resolved and phone number registration to A2P 10DLC campaigns is operating normally at this time.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.