- Level
- confirmed
- Worst impact
- Degraded
- Components
- Customer Support Center
- Down Index
- 21of 100
What to do
Check whether you use Twilio Customer Support Center. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 24m it lasted.
Anything that failed between 2026-09-02 00:43 UTC and 2026-09-02 05:07 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- investigating
We are investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are still investigating an issue affecting live chat support where Customers trying to engage with Twilio support via live Chat could fail. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- identified
Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
Our engineers have identified the issue causing failures for customers attempting to engage with Twilio support via Live Chat when their chat is transferred, and are still working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
Live Chat support is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
provider
- resolved
Issues affecting transferred support chats have been resolved and Live Chat support is operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8d8cd8bf81
Is Twilio still down?
No, this incident was resolved 2026-09-02 05:07 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
4h 24m, from 2026-09-02 00:43 UTC to 2026-09-02 05:07 UTC, by the times Twilio posted.
What was affected?
Twilio named Customer Support Center.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.