Provisioning Status Not Being Available for Branded Calling

What to do

• Check whether you use Twilio Console. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 7m it lasted.

  Anything that failed between 2026-09-09 17:34 UTC and 2026-09-09 20:41 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingSep 9, 2026, 5:34 PM UTC

   We are experiencing provisioning status not being available for branded calling inside Twilio Console. Our engineers are working on identifying the issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. identifiedSep 9, 2026, 6:34 PM UTC

   The issue causing provisioning status not being available for branded calling inside the Twilio Console has been identified. We are actively working with our Engineering Team to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

   provider

3. monitoringSep 9, 2026, 7:30 PM UTC

   Branded calling inside the Twilio Console is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

   provider

4. resolvedSep 9, 2026, 8:41 PM UTC

   The issue for Branded calling inside the Twilio Console has been resolved and it is operating normally at this time.

   provider

Corrections

None so far.

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