- Level
- confirmed
- Worst impact
- Degraded
- Components
- Flex Agent Desktop, Conversation Intelligence
- Down Index
- 19of 100
What to do
Check whether you use Twilio Flex Agent Desktop, Conversation Intelligence. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 5m it lasted.
Anything that failed between 2026-05-27 15:08 UTC and 2026-05-27 17:13 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 6
- identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Our team is actively monitoring the situation to ensure services return to normal as quickly as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- identified
We are currently experiencing processing delays within Conversation Intelligence v2. As a result, Transcription and Operator Results may take longer than expected to generate. Additionally we are seeing errors with Flex Agent Copilot generating Conversation Wrap Up Notes. This issue is due to upstream performance degradation with one of our vendors. Our team is actively monitoring the situation alongside their team to ensure services return to normal as quickly as possible. We expect to provide another update in 2 hour or as soon as more information becomes available.
provider
- monitoring
Conversation Intelligence v2 and Flex Agent Copilot is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
provider
- resolved
Delays within Conversation Intelligence v2 and Flex Agent Copilot has been resolved and is operating normally at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-924a7512d7
Is Twilio still down?
No, this incident was resolved 2026-05-27 17:13 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
2h 5m, from 2026-05-27 15:08 UTC to 2026-05-27 17:13 UTC, by the times Twilio posted.
What was affected?
Twilio named Flex Agent Desktop, Conversation Intelligence.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.