User Authentication Identity SNA Missing Redirects for Three in United Kingdom

What to do

• Check whether you use Twilio Verify Silent Network Auth. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 25m it lasted.

  Anything that failed between 2026-08-05 14:45 UTC and 2026-08-05 17:10 UTC may need a replay.

• Subscribe to Twilio's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 4

1. investigatingAug 5, 2026, 2:45 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. identifiedAug 5, 2026, 2:57 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

3. identifiedAug 5, 2026, 3:57 PM UTC

   Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

   provider

4. resolvedAug 5, 2026, 5:10 PM UTC

   The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.

   provider

Corrections

None so far.

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