- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS, Latin America, SMS, Middle East & Africa
- Regions
- me
What to do
Check whether you use Twilio SMS, Latin America, SMS, Middle East & Africa in me. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 16h 31m it lasted.
Anything that failed between 2026-03-30 22:56 UTC and 2026-03-31 15:27 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 8
- investigating
Our monitoring systems have detected a potential issue with SMS Delivery Failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
- investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
provider
- investigating
We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
provider
- investigating
We are continuing to experience SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
provider
- monitoring
We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
We are observing successful SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia. We will continue to monitor to ensure full service recovery. We expect to provide another update in 4 hours or as soon as more information becomes available.
provider
- resolved
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to multiple networks in multiple countries, including Egypt, Trinidad and Tobago, Suriname, and Somalia is operating normally.
provider
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Corrections
None so far.
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Questions about DWN-9ab84ad6a4
Is Twilio still down?
No, this incident was resolved 2026-03-31 15:27 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
16h 31m, from 2026-03-30 22:56 UTC to 2026-03-31 15:27 UTC, by the times Twilio posted.
What was affected?
Twilio named SMS, Latin America, SMS, Middle East & Africa in me.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.