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Twilio

National Phone Numbers Outside of the US Blocked in 1Console

Degraded Lasted 7d · started · Twilio's page

Level
confirmed
Worst impact
Degraded
Components
PHONE NUMBERS
Regions
us

What to do

  • Check whether you use Twilio PHONE NUMBERS in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 7d it lasted.

    Anything that failed between 2026-05-29 15:05 UTC and 2026-06-05 15:50 UTC may need a replay.
  • Subscribe to Twilio's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Twilio 11

  1. investigating

    Our monitoring systems have detected a potential issue with purchasing non-US national phone numbers. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

    provider

  2. investigating

    Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

    provider

  3. identified

    Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

    provider

  4. identified

    Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

    provider

  5. identified

    Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

    provider

  6. identified

    Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

    provider

  7. identified

    Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

    provider

  8. identified

    Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

    provider

  9. identified

    Our engineers have identified an issue where customers attempting to purchase national phone numbers outside of the US through 1Console are unable to complete the flow and are working to deploy a fix. We expect to provide another update in 24 hours or as soon as more information becomes available.

    provider

  10. monitoring

    Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

    provider

  11. resolved

    Attempting to purchase national phone numbers outside of the US through 1Console are now operating normally.

    provider

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Corrections

None so far.

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Questions about DWN-9f2dba2000

Is Twilio still down?

No, this incident was resolved 2026-06-05 15:50 UTC. For Twilio's live state, see https://down.guide/twilio.

How long did it last?

7d, from 2026-05-29 15:05 UTC to 2026-06-05 15:50 UTC, by the times Twilio posted.

What was affected?

Twilio named PHONE NUMBERS in us.

What caused it?

Twilio hasn't published a root cause. If it does, it shows here.

Where does this come from?

Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.